Shipping policy
GENERAL SHIPPING DETAILS
Lumi reserves the right to ship orders via Canada Post at any time, at its discretion. You will receive an email confirmation when your order has been shipped, with tracking numbers.
PROCESSING ORDERS MAY TAKE UP TO 3-5 BUSINESS DAYS DUE TO HIGH VOLUME OF ORDERS AND LOW STAFF.
It's Lumi online is not responsible for lost or stolen packages or any Return to Sender shipments if the incorrect shipping address is provided and/or failure to sign for your package. Should the order be retuned to us, we will refund the value of contents minus a 20% restocking fee. The shipping fee is non-refundable. The client is responsible for paying all extra shipping costs.
SHIPPING WITHIN CANADA
Canada Wide Shipping via Canada Post or UPS. If you are in the Canada and you order $120 or more in products you will receive FREE Canada Post* shipping.
All shipping charges will automatically be determined by our Canada Post Shipping Calculator.
*USA, Hawaii, Alaska and other International shipping are subject to increased charges.
INTERNATIONAL SHIPPING CUSTOMS FEE
Lumi is not responsible for any additional customs charges or fees once your package has been shipped. Any import duties, taxes or brokerage fees due at the time of delivery are the responsibility of the customer who purchased the order.
If customs fees and charges are refused at the time of delivery, your order will be returned to us and you will not receive a refund for shipment costs.
WEEKEND AND HOLIDAY SHIPPING
All orders placed on weekends (Saturday or Sunday) and orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday(s).
DAMAGED, WRONG AND/OR MISSING ITEMS
If your package and/or product has been damaged during shipping, and/or have received the wrong item. A replacement can be requested within 10 business days (from the date of purchase) to qualify for a replacement. Please DM us photos/videos @itslumibeauty on Instagram and we will gladly assist you and start a replacement request. After 10 days replacements or compensation will not be provided after 10 business days